We guarantee that you will be happy with your order, or your money back! Email us if you have questions about our policies or how to handle returns. Items should be returned within 30 days of receipt.
Please note: At our discretion, returns deemed to be frivolous, fraudulent, or inappropriate may be charged shipping/handling and a 15% restocking fee. (This includes returns of large orders, special orders, orders held for over 30 days, or items that are no longer in resalable condition.) Packages returned at our expense because they are unclaimed, refused, or you supplied an incorrect address may be charged for return shipping expenses.
RETURNS (United States): RETURNS SHOULD BE MADE WITHIN 30 DAYS OF YOUR ORDER, or they may be subject to a 15% restocking fee. To return an item, box it securely and include a copy of your packing slip or receipt. Please enclose a note indicating your request, such as: ''Return for refund'', ''Damaged/incorrect item returned for exchange'', etc.
Mail to: Turtle Max - Returns Dept.,
6265 Stonehill Ave. S
Salem OR 97306.
Items returned in damaged condition, or without original wrapping, will only be exchanged for an identical item. Note that this is true for CD's and wallpaper borders - please do not remove the outer clear plastic wrapping if you plan to return the item.
If you want to return or exchange an item you received as a gift, but you don't have the packing slip or receipt, provide us with the giver's name and we will search our customer list for verification. Your refund will be in the form of a gift certificate.
POSTAGE FOR RETURNS: If you exchange damaged goods for the same item we pay the postage (both ways), or if we sent you the wrong order we will pay the postage to correct the situation. If you would like to return an item for a cash refund or for credit against another item, you will need to pay the postage to return it to us.
For shipping refunds of $5 or less, no pre-approval is needed and you can simply return the damaged item to us. If you anticipate a shipping refund of over $5, you must contact us in advance for approval or your shipping refund will be limited to $5.
NOTE: If you send your returned item via Parcel Post or First Class Mail, and we are refunding shipping (see above), we will refund the actual amount shown on the postal stamp. If you send it via another shipping method (UPS, FedEx) we will refund a flat fee of $5.00 to cover the return shipping. Damaged or defective items returned more than 30 days after receipt are not eligible for the shipping refund.